We issue refunds to the original method of payment OR in a form of credit - Gift Cards. Any price adjustments are not acceptable (example: a product was bought a day before Black Friday, without any discount - no refund will be processed).


You have 30 days after delivery of an item to return it*. If your order was delivered more than 30 days ago, your item cannot be returned under any circumstances. 

Return conditions

To be authorized, your return must meet all of these conditions:

  • Mint condition, perfect, resalable and never used
  • Has never been assembled , fully or partially (applies to items that require assembly)
  • Include all original parts , including instructions and hardware.

Important information

  • You are responsible for arranging the return and paying for the cost of returning your item.
  • KIMBOO is free to accept or refuse a return if it does not comply with all of these return conditions.
  • In the event of a return that does comply with these conditions, a 15% restocking fee will be applied (deducted from your reimbursement).
  • In the event of a return that does not comply with these conditions, your item will be returned to you at your expense OR your item will be donated to a local charity and 50% of the item value will be refunded to you

Procedure for making a return

  1. Make sure that all the above mentioned return conditions are met.
  2. Send an email to
  3. Our customer experience team will analyze your return request and confirm if it is accepted by email, along with return instructions.