Conditions d’utilisation

Latest update: December 9th 2022

Returns

You have 30 days after delivery of an item to return it*. If your order was delivered more than 30 days ago, your item cannot be returned under any circumstances. * Exceptions apply, see below.

Return conditions

To be authorized, your return must meet all of these conditions:

• Mint condition, perfect, resalable and never used
• Has never been assembled , fully or partially (applies to items that require assembly)
• Include all original parts , including instructions and hardware.

Important information

• You are responsible for arranging the return and paying for the cost of returning your item.
• KIMBOO is free to accept or refuse a return if it does not comply with all of these return conditions.
• In the event of a return that does not comply with these conditions, your item will be returned to you at your expense OR your item will be donated to a local charity and 50% of the item value will be refunded to you

Procedure for making a return

1. Make sure that all the above mentioned return conditions are met.
2. Send an email to info@kimboo.ca
3. Our customer experience team will analyze your return request and confirm if it is accepted by email, along with return instructions.

*Refunds

We issue refunds to the original method of payment OR in form of credit - Gift Cards. Any price adjustments are not acceptable (example: a product was bought a day before Black Friday, without any discount - no refund will be processed).

*Delivery

We ship across Canada only.  

We ship in less than 48hrs (processing time), except pre-orders. We offer FREE standard shipping and expedited shipping (in Canada only, additional fee of 5$). We reserve the right to charge an additional fee for shipping to remote areas in Canada: Nunavut, Newfoundland and Labrador, Northwest Territories. If there is any additional shipping fee needed, you will be informed by email. Shipping to Yukon is temporary not available.

Delivery times are approximate – delivery may take longer or shorter than indicated, especially in November and December (holiday period). We are not responsible for delays.

If for any reason (for instance: wrong address or incomplete address, missing buzzer number), the package is returned to us, you agree to pay the return delivery costs as well as the original delivery costs.

Cancellation of orders

Please note that certain orders may be canceled at our own discretion if the product is listed at an incorrect price or for any other reason.

Orders for which a shipping label has been already created or orders that are already shipped out cannot be canceled.